Privacy Policy for Voxships.com
Effective Date: Jan 1, 2025
Voxships.com (“we,” “our,” or “us”) is operated by Vox Fulfillment. We are committed to protecting your personal information and complying with all applicable data protection laws, including Amazon’s Data Protection Policy, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal and non-personal information when you interact with our website, use our fulfillment services, or communicate with us. This may include:
- Contact Information: Name, email address, phone number, shipping/billing addresses.
- Account Data: Login credentials, preferences, and communication history.
- Order & Fulfillment Data: Order details, product information, tracking numbers, and delivery information.
- Technical Data: IP address, browser type, device information, and cookies for analytics and security.
- Amazon Data: Limited customer order data received through Amazon’s Seller or Partner APIs, used solely for order fulfillment and in compliance with Amazon’s Data Protection Policies.
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders accurately and efficiently.
- Provide customer service and support.
- Communicate updates, order confirmations, and shipping information.
- Maintain website functionality and improve user experience.
- Comply with legal obligations and Amazon’s data requirements.
We do not sell personal information to third parties.
3. How We Store and Protect Your Data
We use industry-standard administrative, physical, and technical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
- Access to Amazon customer data is restricted to authorized personnel only.
- All systems are password-protected and use encryption where applicable.
- We store personal data only as long as necessary to fulfill the purpose it was collected
- for or to comply with legal obligations.
4. How We Share Information
We may share limited data only as necessary to:
- Fulfill Orders: With carriers, payment processors, and logistics partners.
- Comply with Law: When required by law or to respond to legal requests.
- Service Providers: Who assist in website hosting, analytics, or support, under confidentiality agreements.
We do not share Amazon or any customer data with unauthorized third parties or for marketing purposes.
5. Data Retention and Deletion
Personal data is retained only for as long as required for business operations, compliance, or customer service.
When no longer needed, we securely delete or anonymize the data.
Amazon customer data is deleted or returned in compliance with Amazon’s Data Protection and Retention Policies.
You may request deletion of your data at any time by contacting us (see Section 8).
6. Cookies and Tracking
Our website may use cookies or similar technologies to improve your browsing experience and collect usage data.
You can disable cookies through your browser settings, though some site functions may be
affected.
7. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your personal data.
- Correct or update your information.
- Request deletion of your data.
- Withdraw consent to data processing.
To exercise these rights, please contact us at the email below
8. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, please contact us at:
Vox Fulfillment
Email: rbrandon@voxships.com
Address: 3581 Mountain Vista Pkwy, Provo, UT 84606
Website: https://voxships.com
9. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new effective date. We encourage you to review it regularly.
For more information about Vox fulfillments FBM tools, please see our Privacy Policy, End User License Agreement, and Amazon FBM Overview.